2) Albert is a younger Mexican American worker and standing in line in the company cafeteria. There are several computers on desks that have no employees. ( Log Out /  How should Chuck’s coworkers handle the situation? Effective decision making examples have many colors based on perspectives and scenarios. Jane has even considered filing a formal complaint if the situation goes too far but hope she can stop the situation from getting too far ahead of time. 3) Paul is working in an upscale music store. She concentrated on her job and stayed in her area. Regardless of your field, you will face many problems. Elisa likes her coworker and wants to get along with her. What should Richard do? Simon works as an engineer in a software firm and loves his job very much. James brags to the principal that he could hack his way into the student grade reports because security is so lax. What should Jason do? 5 common workplace crises and how to deal with them | Globalnews.ca. Most workplace problems can be addressed within your own unit by working with your manager and/or local HR office. Workplace Ethical Dilemma Scenarios Ethical dilemmas at work can make you feel as if you are being put on the spot, especially if it involves a workplace friend. Thomas is trying to sell your product to a company that could be a major buyer. David feels the comments are meant to undermine his authority. Miguel also thinks as a new employee that he will not be given as much leeway as John if he breaks the rules. Ernest also thinks such a meeting might be “rubbing salt into the wound” of his friend. Change ), You are commenting using your Facebook account. Elsa has walked into the bar. 2) Albert is a younger Mexican American worker and standing in line in the company cafeteria. If management is not open to listening or implementing solutions that would make life easier or more efficient for workers, it can be perceived as cold-hearted or uncaring. Keith is increasingly irritated about not getting credit but wonders if he just needs to take the good with the bad. Certain things can have a domino effect in the office, including disregard for... 2. Hi Hugh, I really like these scenarios for discussion. There often is no right or wrong answer to situations or scenarios. Kevin actually thinks the secretary dresses a little too sexy but not over the top. The nephew is a disaster and has cost the company money. What should Paul do? Daniel is pretty sure his bosses back in the US would not understand the details of “guanxi” politics in China. Students must define the problem, identify the individual(s) causing the problem, and develop several solutions that will allow the team to continue to work well together. Change ), You are commenting using your Twitter account. Low motivation and job satisfaction. One of his coworkers makes fun of his clothes all the time. There is a strict policy which prohibits texting during work hours. Every day that your loved one goes without practice it becomes more difficult to help them. It is a wonderful resource for discussion and exploring conflict styles and self reflection. Bizcommunity.com will disclose authors' IP addresses to authorities if compelled to do so by a court of law. What should Larry do? Here are some of the scenarios: … Would you have suggested solutions to each so I can better facilitate the session? ZIP (577.6 KB) This product includes 60 workplace problem scenario task cards. Sometimes, the problems are obvious, such as attendance issues … 1) A company that manufactures furniture increasingly finds that their workforce speaks Spanish fluently but not English. The ability to solve problems and logically solve problems while incorporating different perspectives. Dealing with workplace crises can impact your performance and health, inducing stress, anxiety, … Working in groups of four of five, students are given a series of actual workplace scenarios detailing interpersonal relationship problems among individuals working in teams. 15. What should John do? Create a free website or blog at WordPress.com. Chris could transfer the nephew to a post that is not inactive but where damage to the company is minimized. Sonya’s coworkers are Filipina. Joseph is struggling to make ends meet. Ernest has a lot of questions about the job and could ask his friend for advice. Second Challenge and Intelligence Amplification (IA), foxhugh.files.wordpress.com/2011/04/positive-personality-adjectives-table-resized.jpg, scribd.com/doc/104773093/101-Spanish-Love-Romantic-Phrases, foxhugh.files.wordpress.com/2012/08/tarot-graphic-major-arcana-annotated.jpg, scribd.com/doc/294029342/Fortune-Telling-with-Playing-Cards, foxhugh.files.wordpress.com/2012/11/list-of-disney-horses.jpg, scribd.com/doc/104773172/138-Spanish-Fish-and-Seafood-Vocabulary, foxhugh.files.wordpress.com/2012/02/hugh-fox-101-love3.jpg, readwritethink.org/files/resources/interactives/timeline, foxhugh.files.wordpress.com/2012/03/h-celsea-and-wyatt-relationship-timeline.png, foxhugh.files.wordpress.com/2013/09/south-korean-flag-banner.jpg. If John doesn’t bring the copies to class tomorrow then he will fail the project. Linda is in an industry sector in which everyone knows everyone. Problem employees inevitably surface in most workplaces and small companies aren't immune. Lee is in charge of buying your product wants to visit your company before making the purchase. 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In the Employee Handbook it clearly states all employees are expected to work 40 hours a week, Monday through Friday. However, your company is in San Diego and wants to take a detour to Disney Land in California as part of the company trip. One of her co-workers said, "Erica is a really nice gal. Kevin has no idea how to broach the subject and is already uncomfortable about talking about the subject. Reggie is unsure what he should do. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. Inclement Weather:Are employees trained on how to respond to these events by assembling in specified areas to take cover? 19) Joe is a secretary for a large bank. ( Log Out /  Albert files a complaint with the company and claims this is an example of racism in the workplace. Aimee is in Human Resources at a small organization. One employee begins work at 9 AM every day. 16) Jane is an attractive female at a large company. 10) Elsa and Juanita have just finished doing a house call for the company. You remember your coworker threatening to slash the tires of anyone who messed with him but this was months ago and before the coworker was fired. This is not enough time or practice for someone to handle Problem solving scenarios. The management can try to learn some basics on the French so that they can connect wi the workforce emotionally too! What should Celestina do? 15 Most Common Challenges in the Workplace. Michael thinks how his secretary dresses is basically his business and no one else’s business but also think overall company harmony is important. Disregard for Company Policies. Language training for non-native English speakers can often prevent this from happening. This, in turn, can cause it to lose the respect of the employees. 40) Tony has just delivered a batch of computers with his coworker Sam. What should Reggie do? The man starts using abusive language. John is European American who has been at the company for over ten years. Jane has considered being direct and just letting the senior manager know that she is not interested. He is hardworking and always on time at work. Most of us have encountered at least one of the below-listed scenarios. The customer is causing a scene, threatens legal action, engages in name calling and is being unreasonable. However, the office mate’s behavior does not interfere with work. The chances of promotion are small but Foster commands a very high salary even if the work is becoming increasingly boring. Minor problems arise due to conflicting likes, dislikes, habits and behaviors. What should Michael do? 11) Larry works in a company that is going out of business. What should Daniel do? Discussing real-life problem scenarios is a very effective learning activity. One worker missed one day due to a death in the family. What should David do? What should Elisa do? Elsa drives to the bar anyway since the car belongs to Elsa. Jimmy is told that they do not have any gloves and not to bother since wearing gloves slows down the mixing process and customer service is more important than minor safety issues. John does like Yolanda but doesn’t want any trouble at work either. Ben is thinking he can suffer silently or fight “fire with fire”. by. Many people experience this at work. Workplace Scenarios. Eddie, and older European American, steps in from of Albert, “I have been here longer and belong in front of the line”. Often, US or UK companies hire people whose native tongue or first language is not English, so employees and managers sometimes have difficulties in getting their message across. What should Foster do? Language and communication barriers are ever-present in companies with a diverse workforce. What should Robert do? What should Jacob do? John is very does not follow the book and takes a lot of short cuts. On the other hand, Daniel’s US bosses are far away and also want results in China. Union employees may seek advice from their union representative. The company gave Todd a week off with pay. Sam thinks they should leave a note. There is no one else in the office. What should Todd do? 35) Sonya is a new nurse’s aide. We cannot deal with our lives’ problems without challenging situations, whether personal or regarding work. Another American manager suggests using Post-Its after presentations to elicit comments. However, Sally is pretty sure that challenging the company policy will lead to major friction between her and her boss. Sorry, your blog cannot share posts by email. Jimmy asks for some gloves to wear since the chemicals can cause mild irritation if mishandled. Celestina wants to say something but does not know if this is her place even though they are friends since they are also coworkers. Foster is a very talented programmer and a startup company headed by an old college friend wants him to get in on the ground floor and Foster will own a fifth of the shares of the new company. Their intention is to become a... 2. Sonya feels this is rude and this practice makes her feel like an outsider. ( Log Out /  This can lead to miscommunication and productivity loss. 34) Saul shares an office with two other coworkers. Ernest wants to have drinks or coffee with the friend and ask advice but is not sure how to go about this. Lack of Communication. Chris knows all about this Chinese tactic but is tempted to just be honest and tell them he knows what they are doing and he is sick of Chinese mind games and they should just make a final offer one way or another. Leaving your emotions on the door also allows you to see the problem from every angle. Scenario 2 - Unclear Expectations. Robert has heard the jokes before and is not that bothered by them but also feels he is being a “race traitor” by not saying anything. No one is turning down drinks. The back ache went away in a couple of days. 4) Celestina’s office mate is a heavy drinker. The company had a policy of not hiring customer workers with a Spanish accent. His subordinate is a computer whiz and offers to put software on the computer that allows him to get around the company firewall and access sites like Facebook and YouTube. 14) Jacob is waiting for his ride outside of work. 12) Ernest has absorbed the workload of a fellow worker that was a friend but laid off. It is therefore crucial in manufacturing where people are constantly working with heavy, costly, and sometimes dangerous equipment. Disagreements are imminent, and these need rectification to avoid the worst scenario from happening. Another employee starts work at a different time each morning. However, you recently bought a very expensive house and the monthly payment is no problem with your current salary but might be a problem if your salary is drastically reduced as it would be with the startup. 36) Steve is a manager at an American food processing company in Bangkok and wants more employee participation at meetings. 32) Sally is a manager of customer service for a company in Florida that primarily responds to upscale European American customers using the phone. The copy shops are all closed. Several months later the tires of your boss are slashed. However, Tom does have the authority to make exceptions to the rule. Generally, employees want to do a good job. 39) Tom is responsible for giving a bonus to factory workers that have perfect attendance during the month. However, Michael is becoming aware that some of the other women in the office do not approve of how his secretary dresses. I will be summarizing the scenario and finding a solution to fix each dilemma. In this section of our website, Successful Project’s provides “scenarios and situations” that instructors can use in the classroom. Sally wonders if the policy is outdated and even slightly racist. at work. Enter your email address to subscribe to this blog and receive notifications of new posts by email. $3.50. But there are seven key phrases you can use, tailored to specific situations. What should Jane do? In some research done by Reality based Leadership found that up to 2.5 hours per day are lost due to “drama” in the workplace. 24) Linda’s subordinate Anne has been let go. She made an effort to learn from others and listened to others in order to understand situations before jumping in with suggestions. The rules are pretty clear and the bonus is for perfect attendance period no if, buts or maybes. 29) Miller’s coworker and friend is laid off. Joseph knows from experience this sort of mistake is almost never caught and even if caught, he will not be held not responsible since this is the responsibility of payroll. Richard thinks he has traced the source of these rumors but is not 100 percent sure if the person he suspects is the culprit. Lately, a senior manager has been flirting more and more with Jane and Jane knows from experience that the situation is escalating. Every workplace is different; every workplace is the same. Existence precedes essence but more importantly ontological Rashomon! Foxey Quotes: A man can live simply or live with a woman but he cannot do both! Hiring multilingual or bilingual employees can … There is basically no oversight about copies she makes since she often does special projects for the boss. Workplace Conflict Scenarios Objectives: Participants role-play various approaches to conflicts that might arise in the workplace. Extended work hours. Elisa has thought of just pretending to agree with Sally or telling Sally she would rather talk about other subjects. Her son, John, needs some copies for a school project and arrives at the office. Elsa wants to stop for a drink before going back to the company. What should Juanita do? 18) Jimmy is a hair dresser and is about to make some hair dye for a customer. Joseph looks at his pay check stub and realizes there is too much overtime. 8) David has to do a presentation at work. However, John thinks the workplace is for work and not a place to vent. Miguel likes to follow the rules. 6) Chuck listens to music on his computer with headphones on. Nikelle Murphy, writing for Money and Career Cheat Sheet, put together five pain-in-the-keister issues that got us thinking.. 1. What should management do? 33) Sarah was recently hired to work as a secretary and is after hours and not being paid overtime. Erica started work on the same day as John. 28) Miguel is a new employee whose family is from El Salvador. 23) Kevin is given the job by his female superior to talk to her secretary about showing too much cleavage in the work place. Kevin is irritated that he is being put in a position to talk about what he considers a female issue. Saul does like to talk about his family and his personal life. 26) Mel has received a new computer and wants to try it out. 40 Workplace Scenarios 1) A company that manufactures furniture increasingly finds that their workforce speaks Spanish fluently but not English. What should Sonya do? 27) Michael is a senior manager that has hired a new secretary that is extremely attractive and dresses in a very sexy manner. Jane has thought of getting a new job. I have to run a group session on conflict. 30) Richard has heard some outrageous rumors about his work behavior. Give each small group one scenario to act out and work through as a team. Reggie thinks that sooner or later Saul and John are going to have a major fight. What should Sarah do? Some problems occur everywhere and in every organizational culture. 21) Joseph is a factory worker. Zhou is his number two man in the government and suggests the nephew be transferred to an inactive post were the nephew will not cause problems. What should Miguel do? Change ), You are commenting using your Google account. However, Lori still feels uncomfortable about giving anyone an unfair advantage in an interview. The creditors are mostly huge companies. Jason is new to Japan and new to the company. Todd’s job is waiting for him when he recovers. Kevin is tempted to tell his boss that maybe this is something better said woman to woman. What should Linda do? Tony says this will create problems for them at work. 2. If local efforts to resolve workplace issues fail, the collective bargaining agreement for each employee group outlines formal problem-solving processes. Post was not sent - check your email addresses! 6 Common Workplace Concerns and Solutions – Stewart, Cooper & Coon | Workplace Strategies 1. Students are not permitted to develop solutions that include an appeal to management; the problem must be solved in a sensitive and … What should Mel do? 5) Chris is in a business meeting in Beijing. Reggie finds Saul’s monologues amusing but is aware that John is slowly getting angrier and angrier. It's a good idea to establish a communication policy to standardize the methods used for communicating with both colleagues and customers. As issues and problems arise, they need to be addressed in an efficient and timely manner. What should Miller do? Unlike John, however, Erica kept more to herself. SPED And Tacos. There is one member that always makes sarcastic off topic comments after his presentations that the other employees always laugh at. 20) John is a paralegal in a law firm. 37) Thomas is American manager in Taipei. The sarcastic coworker has lower rank than David but is not a subordinate and in another department altogether. Should English classes be offered to the workers? So many conflicts in life are caused by a lack of or poor communication, and the workplace is no different. The friend says that back aches are tricky and the fact that Todd is ok is not a problem. Create a short skit to act out a possible solution to the problem and present for the whole group. 15) James is a computer teacher, and the principal asked him to help enter some data into the school computer. The big question remains: Should we or shouldn't we discuss the big elephant in the room? Change ). ( Log Out /  Today is Larry’s last day and he is tempted to take a computer back home. Team members may take turns acting as the difficult team member. 17) Jason is invited to a Japanese restaurant in Nagoya, Japan by coworkers. What should Sam do next? Robert does consider himself Hispanic. 31) Robert’s mother is Hispanic but Robert’s last name is not Hispanic and Robert does not look Hispanic. Todd’s job pays a little more than minimum wage. Jacob observes two of the company security workers loading boxes of paper into a van and driving off. What should Jimmy do? John’s supervisor, Yolanda, is female and Hispanic. Visible Culture, My Big Fat Greek Wedding – Literary Elements, One Flew Over the Cuckoo’s Nest – Psychology Lesson, One Flew Over the Cuckoo’s Nest – Literary Elements, Pirates of the Caribbean – Fox Character Analysis Diverging Radial, Real Women Have Curves: Cultural Comparison, Sleeping Beauty vs. Maleficent – Literary Elements, The Devil Wears Prada – Literary Elements, The Flintstones vs. Every time he drinks a beer another beer is immediately offered. Saul is also getting more and more irritated with John since John stares at the computer and tunes Saul out when he talks which Saul finds very rude. Many thanks for these!! John does not have a girlfriend. Your employer has caught you numerous times texting during work hours. These steps have been widely shared by many relationship and employment experts, as they tend to work both with people and many task-based scenarios. This is totally against company policy. Jacob has seen this occur more than once and suspects the security guards may be stealing. The Thai secretary thinks the Post-Its are a bad idea since this might elicit more negative comments but also lead to senior workers losing face. Management does not know Spanish and this creates communication problems. Some of the workers are taking computers as they clean out their desks and no one seems to care. Two of Robert’s coworkers like to make jokes about Hispanics apparently unaware that he is Hispanic. The son has brought his own paper and needs 100 copies for his class project. The dilemma can leave you wondering if you should keep your mouth shut about the behavior, which would make you an accomplice, or tell a superior about what you have witnessed. Jason is pretty drunk but his coworkers seem to just be getting started. There is a high probability that Linda’s letter of recommendation will be known by her own superior. Juanita is sitting in the car trying to figure out her next move. However, Chuck often ends up going to sleep and snoring which irritates his coworkers. Communication between management and staff is very often one of the biggest causes of workplace issues. Gone unchecked, these conflicts can lead to larger issues such as low morale or productivity. Procedure: Read through the scenarios below and with a partner discuss ways to deal with the issues presented. The boss treats Keith well in all other ways. Level one is designed for students who struggle to identify the problem in a social situation and level two requires the student to identify the problem and the solution. Juanita tells Elsa this is time theft and drinking on the job is a serious infraction of company rules. Scenario 1: Interpersonal Conflict. John used to listen politely. Yolanda is extremely attractive, about five years older and charming. The best way to prepare workers is to act out and simulate the exercise in a consistent manner to ensure the emergency response becomes second nature. Here are a list of suggested workplace scenarios. The company is willing to give Todd a small settlement but if he takes the settlement then cannot return to work. What should Keith do? How to Handle These 5 Common Workplace Conflicts (Without Losing Your Mind) 1.
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