That’s why we’ve rounded up a list of 11 common customer service phrases you can employ to deal with difficult situations. Please feel free to use any of these replies, but make sure you edit them according to the situation and your company brand to humanize your support . Remember, a good boss trusts you to do the job for which you were hired. Hidden Information and Costs. "The best kind [of customer] is the dude who understands that it is all a game," says a strip club bouncer. While retail salespeople may complain about customers who demand to see the boss, managers should go the extra mile to embrace these argumentative or difficult shoppers -- even during the holidays. Your boss is supposed to lift you up, fuel your personal growth, challenge you, teach you, guide you. Do not assume that a customer calling to place an order is finished purchasing. Your job can legally be the worst experience of your life. 7. Therefore, as a general rule, your employer can call you derogatory names or foster a hostile work environment. 1. You can often improve on a potential order with the proper approach. Just walk a mile in your customers’ shoes to see what they feel when they are not listened to. When your boss doesn't respect you as a person or a professional, you're spinning your wheels. A great boss will never discriminate, and will never make an employee feel vulnerable, directly or indirectly, as the result of their gender, religious or political affiliation or race. This is particularly worrisome if you’re the only one getting micromanaged or over-supervised. As industry consultant Rick Segel says, it's always better to try to pacify angry customers than watch them storm off, never to return. You don’t either! Ignoring your customers and not listening to them is one of the biggest mistakes a customer service rep can make and one of the reasons for customers to complain. Some bosses can rise to the occasion and some cannot. Even if you have a ton of specialized experience, you’re not consulted. They're looked down on by condescending customers. "They tip well, they are sociable and … Maybe you know a lot more than your boss does. You Feel Replaceable. They face the brunt of customers' anger, which can trigger an instinctive reaction to get away from that person. Here are Liz Ryan's 10 sure signs your boss doesn't respect you and it's time to consider your options. The phrase "The customer is always right" was originally coined in 1909 by Harry Gordon Selfridge, the founder of Selfridge's department store in London, and is typically used by businesses to convince customers that they will get good service at this company and convince employees to give customers good service. Ignoring You. Since you don’t have a right to a job, your employer doesn’t have to be nice, respectful, courteous, or professional. Play fair with your customers. 7. “I can do a lot of things, but I can’t work for someone who’s working against me,” she told us. She didn’t need to do that for long. The best bosses help you improve on weaknesses and encourage you to leverage your strengths. But you’re never asked. In fact, even a customer service call that starts as a complaint can be turned into a new sale with the right technique. We’ve added tips and tricks so you can make them your own. Customer service employees have to endure a lot of rude treatment. Below, we’ve listed 3 signs that indicate that your boss just isn’t that into you — and what you can do about it. If you don’t like your boss or your job, go elsewhere. Most Human Workplacers don’t ask for a lot in a boss. All they want is to work for someone smart, ethical and honest. Your boss goes out of her way to avoid you.
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