Log into the modem and set it up from scratch. View solution in original post. I never had these problems before getting the Blue Curve Arris XB6. There is a known issue with Realtek WiFi adapters and Ignite Gateway, and was provided with a work around that will work with Realtek adapters only. I just want a stable ethernet connection in my bedroom. Disabling Band Steering for both bands. Rogers → New DOCSIS 3.1 xb6 modem still in 3.0 mode? ‎01-14-2020 Manage all of your Rogers services online and with the app: Track your usage and set alerts; View and pay your bills; Upgrade your device or change your plan; Update your account info; Exchange Ignite TV TM Flex Channels; Register now Already registered? There is an option for 802.11b/g. There's also the issue of the channel settings being on Auto, selecting their own channel instead of running on a fixed channel. Hi. Note that some settings may not be available here, and must be changed in the BlueCurve Home app instead. Preview Exit Preview. Step 2 From what I can see, that adapter appears to be a single antenna adapter, so the adapter uses the same antenna for transmit and receive purposes. 08:49 PM. Rogers came out and replaced the modem (this before the vDSL line was in place), and took the clients main office down for 4 hours. (It could be a WiFi or Bluetooth device. That's what we're here for! I did the same thing at my sisters and for her the default password was __NOT__ "password" but the default wifi pass phrase printed on the button of her modem. ‎07-11-2020 Can't find what you're looking for? ‎07-11-2020 This time I just kept holding it down; I did not release the reset button until I saw the LED on the modem turn orange. It could also be that tiny USB dongle that is used for connecting a wireless keyboard and mouse.). 02:37 PM In Start .... PC Settings .... System .... Power & Sleep there are some power settings that can be changed to determine when the screen is turned off and the pc goes to sleep. - last edited on ‎07-11-2020 As an update, Netgear has released a DOCSIS 3.1 gigabit modem with VoIP services. I currently have my XB6 modem in bridge mode while hooked up to a edgerouter x. 08:30 PM Check out the adapter Advance Settings, the pc power settings and work on separating the two wifi networks so that the wifi devices don't bounce back and forth between the two networks. Ok, fwiw, Realtek adapters, historically on the forum have been a pain. Thanks! I've switched my Arris XB6 into Bridged Mode but no longer can login. At this point, the XB6 is ready for Wi-Fi setup. To change the settings for your Shaw WiFi Modem, log into your modem configuration menu by following these steps. Press question mark to learn the rest of the keyboard shortcuts. - edited The Rogers MyWiFi app is designed for use with select Rogers modems to manage and optimize your home WiFi from your smartphone. For me however this is __NOT__the case. Modem login instructions. 1. Overall though, Rogers never had good modems. If so, that could present issues with the XB6 which no doubt is using Band Steering to connect a device to either the 2.4 or 5 Ghz network. Question about ethernet slots on Arris XB6 modem . The modem should then reset. Thats from a U.S. FCC licence application. 0 Kudos 3 people had this problem. The issue appears to be that wirelessly the XB7 in forced mesh mode is not optimized to deliver the fastest possible 5 Ghz speeds to the latest Wi-Fi capable devices (as opposed to my experience with the XB6 modem). Alternatively, you can login to the Gateway via the Admin Tool to change settings that way. I appreciate your efforts, but for what I am paying for I shouldn't be doing this, Rogers should be stepping up and setting things up correctly so they work, not all of us are computer experts. The Arris XB6 modem from Rogers is absolutely terrible. Toggle that between the 2.4 and 5 Ghz selection to see what happens with the display data. Without resetting the modem is there anyway to know what the install technician would have changed the dthe admin password to on my Ignite modem? Disable that function. I'll give it another attempt, if don't get resolved, guess Ill run back to Bell with my tail between legs. 11:25 PM You can push it with a paperclip, and hold it down for about 30 seconds. by My boyfriend's computer is also connected via ethernet, but he has no issues with connecting to the same game. Go to rogers.com. The XB6 is neither a simple modem nor a simple gateway; it was designed by Comcast to be the hub for their "connected home" service offerings. Thanks for your input, if there are suspected issues with their modems, should step up and acknowledge it and fix it. Manage your family’s data . RogersMaude. Question about ethernet slots on Arris XB6 modem. Year after year there's issues with the internet, the router, the modem, the wiring. There should be a reset button on the back of the router. However, those reporting problems are frustrated because tech support says that they can't see anything wrong and replacing hardware does not fix the problem. On a shared plan? It has Bluetooth LE and Zigbee radios, which don't appear in configuration settings. I understand from Rogers that the XB6 modem is a more poweful modem, but that extra power is being shared between phone, internet and cable. Putting this modem into bridge mode will disable any Ignite WiFi boosting pods in use and prevent you from using Ignite WiFi Hub. Username: admin, Password: password; Under Connections, click on Wi-Fi; You should then see the Private WiFi Network per Radio. Thats not the same as the power save mode in the Advanced Settings list. There are also numerous functions that are enabled and running in the background even when the XB6 is in bridge mode. Click on edit next to radio 2.4Ghz; Next to Wireless Networks, click on Disable. The XB6 is neither a simple modem nor a simple gateway; it was designed by Comcast to be the hub for their "connected home" service offerings. It has hardware and software features that are hidden to the end user that cannot be configured or disabled by the end-user. Park the 2.4 Ghz network on channel 1, 6, or 11 and park the 5 Ghz band on channel 149 to take advantage of the higher power output in the higher 5 Ghz channels. Amazon firestick stops streaming and On and on. Reply. Archived. Grasshopper Mark as New; Bookmark; Subscribe; Mute ; Permalink; Print; Email to a Friend; Report Inappropriate Content ‎2019-01-05 01:04 PM. RogersMoin. We got a new router just recently because over the winter break, I noticed about every 80 minutes, the internet stopped working for 10 minutes. The next question is, how many other networks are running nearby, which would slow your data rate, perhaps by a considerable margin. 03:08 PM Enter 10.0.0.1 into the address bar of your Internet browser. I saw the modem reset and sure enough my wifi settings were reset however still no luck on the password. Xbox online games disconnect. Archived. It is currently set for AUTO. Ignite WiFi Gateway (XB6) - Losing internet connec... Ignite WiFi Gateway (XB6) - Losing internet connection mostly when first using the computer. @bvanderlaan  Looks like I was a bit too slow typing in my step-by-step instructions on how to perform the "paper clip" reset. Click on Save Settings. On the right are "Additional Power Settings". It has hardware and software features that are hidden to the end user that cannot be configured or disabled by the end-user. ; DO make sure your Gateway is raised on a shelf or table. If thats the case, then a modem reset followed by a manual setup would be required to gain access and full control over the modem setttings, that is to say, don't use the app and don't use the online settings. Clearly, there is more going on here... but the problems are also clearly not affecting everybody either. The status LED will flash amber, green, and will then finally flash white. ‎06-26-2020 ‎01-14-2020 Disable Auto Selection for the wifi channel selections. - last edited on even after I did a reset (pushed reset button for 10s) I was able to solve it by actually holding down for 10s. 3. 09:09 PM. If the default "admin / password" does not work, the only other password choices that I can think of might be either your WiFi password or your WiFi network name. Hope that helps clear up any confusion! I am looking to upgrade my modem because I have significant signal drop off and reliability issues with the Coda mode. The problem here is that the app locks users out of some settings, and these might be included, don't know at the moment. I don't remember the exact title for it, but it might be in the list. Things didn't seem to flow right when following your third paragraph, when selected change plan settings, I dont see wifi power settings, i can get to wireless adapter settings and they are selected for max performance. Find Technicolor router passwords and usernames using this router password list for Technicolor routers. If I'm correct, with 5 Ghz selected, the data should clear off of the display, which does indicate that the adapter is only capable of 2.4 Ghz networks. - edited by Arris XB6 Networking Issue with Apple Homekit, Enable Band Steering Using the MyWiFi App, How to Bridge your Hitron CODA 4582 Modem, How to Reset your Modem to Factory Settings. But at least the CODA is probably the most decent one they had Comcast has tapped Arris and Technicolor as its first two suppliers for the XB6, a DOCSIS 3.1-powered, multi-gigabit advanced gateway that the MSO plans to start rolling out in the first quarter of 2017, according to multiple industry sources. However, for the XB6 modem I could be wrong, but I believe it's double Nated while in bridge. Read on to discover if your modem is currently compatible with the app. I just did a factory reset of my modem as I has the same issue with not being able to log in. ‎07-11-2020 Sign in. The XB6 is a very capable device... and it makes me nervous when we see unexpected behaviour (e.g. At the top is a 2.5, 5 or All selection. However, I don't get the same download speed on 2.4GHZ. I would cancel any sleep setting and set them for max power. Can't find what you're looking for? You will have to reset your router back to factory settings. - last edited on I filled a "share a concern" form and had a response by the end of the day with a two minute solution. Here are some tips for finding the best place for your Gateway modem: DO place your Gateway in the most central location in your home where you have a cable outlet. Will it fix the problem? That's a feature that allows the adapter to run in a low power mode to save battery power as commanded by the modem or router, but, not every manufacturer agrees on how that should work, so, first question is, is it in the settings list and if so, I'd like you to disable it. If Rogers has enabled functionality like this for testing, perhaps for a completely different purpose, we would not know nor would we have the capability of disabling it at the moment. All of them are pretty bad. I went back to a Hitron CODA (White) modem after the abysmal internet speeds. We've had Rogers internet for years, as far as I can remember. Others are more specific, with reports of set-top boxes going offline when their computer connects, or that their WiFi has become unstable after connecting a newly purchased laptop to the network. How to Install Your Ignite Wi-Fi Modem & Setup the... With the XB6 modem powered on, using a paper clip, depress the reset button at the rear of the modem and keep it depressed until the white status light turns off. The status LED will flash amber, green, and will then finally flash white. 7. If you peruse the settings you should be able to find them. e.g. New router works without issue for two weeks. Log in to the modem with the following information: Username: admin; Password: password 08:32 PM Loading... Jump to solution . Its one or the other with no inbetween, so, not trying to disparage your pc's wifi, but, just be aware that we've run into issues with Realtek equipment in the past. Just ask! I did the first couple of paragraphs, assuming the feature that allows the adapter on low power was diasbled, and the feature to allow the computer to turn of device was deselected. Re: Unable to Login to Admin Settings on XB6. 11:29 PM. Roger Wi-fi (iphone) calling becomes choppy or stops working. Me too. If there was only one report of problems, you could chalk it up to bad hardware. That's what we're here for! I've been having connection issues in a game with my laptop which is connected via ethernet. That password is the first thing I would change on a normal router. If you’re an Ignite Bundle customer, and Ignite TV is connected to the modem via WiFi , bridging your modem will disconnect any WiFi-connected devices and cause issues with your Ignite TV service. There is very little public technical documentation out there about the XB6; only documents submitted to the FCC/ISED for testing/certification and some leaked pre-release technical documents. If the list is short enough to capture on a screen shot, you could post a screen shot. How to use your own Router with Ignite Modem. If you have a BlueCurve Gateway: Open an Internet browser (e.g. ‎07-11-2020 Most poeple seem to think its a combo. - edited With the XB6 modem powered on, using a paper clip, depress the reset button at the rear of the modem and keep it depressed until the white status light turns off. It has Bluetooth LE and Zigbee radios, which don't appear in configuration settings. ‎07-11-2020 Posted by 1 year ago. Just ask! As soon as you log in, you'll be prompted to change the admin password to something other than the default. ‎10-20-2020 In the address bar, type in the following: 10.0.0.1 and press the enter key on your keyboard. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It's not that the XB7 router modem is not functioning. RogersMaude. 09:59 PM. While you're at it, there are separate power settings that can also be applied. Is there not a way to have 2 modems on the same network? The onsite tech replaced the modem, and then just left without saying anything (I was furious, as was the client). Is Rogers figuring out how to deal with Realtek adapters ? 4. Next, in one of the tabs to the right will be a power saving feature, which "Allow the computer to turn off this device to save power”. uniqs 1167: Share « Ignite TV Launch Question • [EMail] BIZ - SMTP Relay Issues » Stylemaster join:2016 … Here is a complete list of Technicolor router passwords and usernames. If I knew what was available in the Adapter's Advanced Settings I might be able to recommend changes that might help out. It always has. Posted by 6 months ago. I don't use that modem so I don't know if it has Band Steering enable/disable selections for both bands. MyRogers. 1 Kudo Share. Share. It's also possible that Rogers could be enabling features in the hardware that have been disabled or dormant up until now; perhaps they are about to turn up some new services. I'd push everything that runs on a 5 Ghz network over to the 5 Ghz band for now. At this point, the XB6 is ready for Wi-Fi setup. Fire that up and select the wrench symbol in the second row from the top, near the right hand side. This should reset the router. Thank you for your information flavio. We've been having the same problem with intermittent Internet/WiFi drop outs. 4. Reply. i stopped there, seems like it is getting a little over my head. 01:54 PM Maybe it was part of the initial setup but I'll be darned if I can remember that having so much trouble being forced to use a 6" screen and a 10x magnifier to set up this device. Reply. I tried talking to Rogers Live Chat but they weren't able to help me, they said they weren't trained for that. This thread is a different issue but still noteworthy: Arris XB6 Networking Issue with Apple Homekit, From @RogersMoin 's post, it sounds like Rogers is suspecting a strange interaction between one of the XB6's internal radios and external hardware. For the moment the actual setting values aren't important, so I'm not looking for them, but, I'm looking for a Power Saving item or category. @glenn5  @Datalink  I honestly don't know what to make of this issue. 7. 03:08 PM hidden WiFi networks that remain enabled in bridge mode) that is not documented... that we cannot research, nor can we get a straight answer when we ask about it. I'll have to pull out some diagnostic tools to see if I see new/weird behaviour. Netgear CM1150V NOT A MODEM/ROUTER COMBO dont yell at me for yelling. 10:41 PM Select "Spectrum" from that group to display the graphical interpretation of the surrounding networks. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Over the last few weeks, there have been numerous posts where people complain about their Internet and WiFi dropping daily, or unstable Internet/WiFi after switching to Ignite. @RogersGordon  Do you have any updates that you can share, particularly what other WiFi hardware has been confirmed to trigger these WiFi resets and when affected users might see a fix? I had to reset my router as my password was not allowing me to login to the router. Thats the best freebie Windows Wifi tool around these days. We have one laptop with a Realtek network adapter, but the "wireless mode options don't have a setting for 802.11g. - edited That's in addition to reports of Ignite TV constantly cutting out/freezing. In the past, having the CODA modem in bridge mode I could port forward perfectly fine on my egderouter x. When you have time, can you drill down into the Wifi Advanced Settings tab and list the categories of settings that usually show up in the left hand side of that panel. Follow that link and when the next panel comes up, select "Change Plan Settings" to see what the wifi power settings are. Close. csharar. Login process for Ignite TV Wi-Fi Modem (XB6)… Rogers Ignite TV Modem Arris XB6. Ok, for now, that's the approach that I would take. by ‎06-26-2020 Do I need to un-bridge the xb6 modem and setup port forwarding rules on there and then bridge the modem? The goal of the Rogers Community is to help you find answers on everything Rogers. have a look at the bottom section of this page under Tiles, which is enabled by the Bluetooth capabilities of the XB6 gateway and the Xi6 set-top boxes and integration with 3rd-party services. The adapter also appear to be 2.4 Ghz capable. I counted out 10s then let go last time. And the problems continued (plus … That would give you a much higher data rate? After that when i re-connected to the default wifi and opened http://10.0.0.1 I was now treated to a first time setup screen instead of a login screen. Connect to your Rogers Ignite TV Wi-Fi Modem by plugging an Ethernet cable into a free LAN port () on your Rogers modem and on your computer. Is there a different factory login for the Arris XB6? I sounds like someone else set up your router, but didn't give you the information. How simple, previously I asked the Rogers tech on phone if there were any settings on my computer or the adapter that had to be changed, his reply was no. However, the XB6 does not have that enabled at this time as per our details here "The XB6 Advanced WiFi modem is also capable of broadcasting this secondary WiFi network, and is expected to launch at a later date." You indicated that the Gateway portal could be accessed by a browser using 10.0.0.1 and that begs the next question:  Is there a default user name and password. ‎10-22-2020 In answer to your question the defaults are as follows once you have set up your WiFi :). Note: You can determine the model of your modem by checking its label, usually located at the back of the modem. The modem should take note and not attempt to force the pc adapter onto the 5 Ghz network. I'm locked out of my modem after trying the passphrase, "password", my old passphrase I'm stuck, SOLVED: So for my case where the web portal always reported incorrect password for admin! I have the advanced Arris XB6 modem and I was wondering if I could directly set up a VPN in the router settings, so that I don't have to turn on my VPN each time. They either work, or they don't. ‎10-21-2020 Rogers Ignite Modem - Arris XB6 Settings Go to Go to At a Glance Settings Enable Bridge Mode The modem will now take 90 settings to restart Once it … Press J to jump to the feed. Thanks everyone for your help, finally got a solution, working good so far no interruptions. I had to change the field in the Wireless mode to 802.11g, I guess it only allows the computer to use the 2.4GHz frequency. Should I select that one? Close. I can get to the website through 192.168.100.1 and try to login with the old password but it gives me accessed is denied. That will display the lower display area. The goal of the Rogers Community is to help you find answers on everything Rogers. Factor in the price of 11 dollars a month for rental and you never owning the XB6-T. Buying your modem is still the better deal. 2. Choosing the best place for your modem. Using a computer with a direct Ethernet connection to a LAN port, connect your web browser to. Follow these steps to log in to your Rogers modem/router with Wi-Fi turned off: Step 1. 09:08 PM The modem should then reset. Lasty, load Winfi Lite from:  https://www.helge-keck.com/. Netflix becomes choppy and blury and sometimes stops working . If the pc is so close to the modem, why not run it via ethernet instead of wifi? I'm happy to hear that you were able to get this sorted out! what will be the username or where can you find it? ‎10-22-2020 User account menu. I went and purchased a Motorola MB7420 modem from Amazon and plugged it in and it is stuck "negotiating bonded channel(s)". The right hand side will show the setting value as you scroll down thru the list. Thats all in theory if the correct bits are sent in the wifi control messages from the pc and the modem recognizes them and does what its supposed to do. As for what those could be, I have no idea... but, so far, we have only seen a fraction of the features and services that Comcast has rolled out to their customers. Rename one of the Wifi networks to separate the two networks and assign devices to the networks as desired. Google Chrome) and locate the address bar. 09:49 PM Assign the pc to the 2.4 Ghz network and see what happens to the 2.4 Ghz network. How to use your … I followed the steps (setting my wifi ssid and pass phrase) then after it switched over to my named ssid when I reconnected I got the standard admin portal and this time the default credentials worked as advertised (admin:password) :woohoo: I think holding the reset for 10s then releasing is a reset but holding the bugger down until the modem cries uncle is a full factory reset and that fixed my issue :+1: @bvanderlaan  I'm still not clear what procedure you are using to perform the reset but please try the following: At what point do you see anything different with your setup? It just depend on whether or not the list fits in a single viewing field. In theory, the adapter should announce that its only capable of 2.4 Ghz traffic. Re: Ignite WiFi Gateway (XB6) - Losing internet connection mostly when first using the computer, PN # CGM4141ROG ,only other numbers i see are FCC & IC. Log In Sign Up. Arris XB6 (TG3482G) Login to XB6 admin GUI on Web by entering 10.0.0.1 in the browser address bar; Enter the admin username and password. Let us know if you have any further questions. I suspect that some of these issues are new. You might need some assistance to disable Band Steering and the channel Auto Setting.
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